10 Aug 2021|Education

If you are a Human Resources Manager, your role in organizing trainings in the company is very important. There are a number of things you need to do in order for one or another training to be well organized and bring benefits that can be felt by employees, managers, and customers.

Below I will imagine that I am a Human Resources Manager and I will describe how I would organize training. I will use verbs to tell you exactly what needs to be done. It is these actions that bring value (benefits) to the training.

1. Training plan

The preparation for conducting one or another training starts early, with the preparation of a training plan. This plan can be annual or created on another basis, based on a study of the company's training needs.

What needs to be done here?

- I talk to employees and managers. I consult with a variety of employees, senior executives, and focus groups of employees and managers. I review various documents, such as monthly evaluations of employees' work, to get an idea of what is missing (knowledge, skills, attitudes) and hindering work.

- I identify the critical areas in the work of people and departments.

- I know very well the goals of the company I work for and I know what knowledge and skills are needed to successfully deal with these goals.

- I am constantly informed about the opinion of the users (clients) of our company, as well as what they are satisfied with and what they are not satisfied with. I assess the extent to which dissatisfaction is caused by deficient (missing or insufficient) knowledge, skills and attitudes.

Based on all this, I compile a clear picture of the training needs for each employee, for each department, for the whole company.

2. Exploring training opportunities

Once I have a plan and clarity about the training needs of my company, I should start exploring the training opportunities. If the trainings in question need to be conducted by external companies, I will contact them for talks.

When I talk, I always:

- I explain specifically what I need and give more details about the training (seminar, course) I am looking for.

- I indicate exactly what I want to get as a final result of the training (seminar, course). For example, if we are talking about sales training, I would formulate the result as follows - "We would like after training our employees to know the differences between sales and sales and work proactively in sales, not in sales."

- I require a training program (seminar, course) and assess what benefits we would get from it.

- I ask about the learning techniques that are applied during the training (individual and group exercises, case studies, role-plays, discussions, etc.) and assess how didactic the training is.

- I find out who are the leaders - what is their experience as trainers, and in the relevant thematic areas that excite me, what is their knowledge in these areas, what is their authority as trainers, in which areas they specialize, with what they are actually known for.

- I would like to thank every company I have contacted by phone or e-mail, especially if I have asked for an offer with prices for hotel accommodation, hall rental, and technical equipment. I always answer, even when I don't like the conditions.

3. Organization of specific training

My next step as a Human Resources Manager is to organize the specific training:

- I am finally negotiating with the company I have chosen according to indicators for which I have already mentioned the training conditions above. I specify all the details by maintaining an active relationship with the company.

- I am preparing the list of participants. Here I am very careful who I include, sticking to the training plan. In any case, I do not practice the approach "You were already in training, that's why you will not go again now, and you have never been, that's why you will go."

- I start the preparation of the participants in the training. They need to know why they will participate and what the company expects from their participation in the training.

In summary:

As a Human Resources Manager, I will take three steps when organizing training:

- Training plan;

- Exploring training opportunities;

- Organization of specific training.

When I complete all three steps, I will be protected from the chaotic and useless search for training offers that many HR managers make. This will guarantee me meaningful and useful training every time, and that I will not make any fatal mistakes.